Frequently Asked Questions
Clarifying our security compliance, model ownership, liability caps, and B2B operational boundaries.
1. How is operational and customer data secured?
All website customer interactions and prompt databases are processed securely using Google Cloud Platform (GCP) infrastructure. Data transmission is encrypted in transit using industry-standard SSL/TLS protocols and locked at rest.
In compliance with Massachusetts standard 201 CMR 17.00, OriginVeiga maintains a Written Information Security Program (WISP) governing the administrative, technical, and physical management of customer credentials and names to protect against unauthorized data exposure.
2. Who owns the intellectual property of the AI systems?
OriginVeiga retains all intellectual property (IP) rights, titles, and interests in and to the custom AI model architectures, software integration scripts, prompt instructions, API configurations, and database connector scripts loaded onto physical or cloud nodes.
The Client is granted a limited, non-transferable, revocable license to execute and interact with the automation tools during the active term of their subscription. This license terminates immediately upon subscription cancellation, and proprietary software will be deactivated or remotely wiped.
3. What happens to training data post-cancellation?
To provide a buffer for customer win-back opportunities, OriginVeiga maintains a 60-day data retention window following subscription cancellation. During these 60 days, we hold custom FAQ training documents and configurations to allow for seamless reactivation of services.
If the client does not reactivate within 60 days, all custom datasets and configurations are permanently erased. Clients may request immediate, permanent deletion of their files at any time upon cancellation by emailing info@originveiga.com.
4. What is the liability policy for AI errors or downtime?
Large Language Models are probabilistic systems, and we enforce a Shared Responsibility Model. Direct, indirect, or consequential damages resulting from AI hallucinations, incorrect automated emails, model API downtime, or serverless script execution errors are disclaimed.
The aggregate financial liability of Kyle Oliveira d/b/a OriginVeiga to the Client for any and all disputes is strictly capped at the total net fees paid by the client in the three (3) months immediately preceding the dispute.
Official Legal Documentation
Review our statutory agreements, liability frameworks, privacy standards, and Westport jurisdiction terms.